Most popular questions

• It's been more than 24 hours: where is my certificate?
• Why was my test sitting invalidated?
• How should I prepare for the Core Skills Test?
• What can my certificate be used for? Is it accepted by Universities or for Visa purposes?
• Can I change the email address on my account?
• Can I change/delete any of the photos on my certificate? Can I change my name?

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Certificate

• How can my certificate be verified?
• Are the certificates approved by the British Council?
• What certificates do you offer?

Exam Security

• How do I follow the test rules?
• What is a 'Room Scan' and why do you need to scan my room before I take the test?
• Can I take EnglishScore with a head covering or face covering?
• Do you need my camera enabled?
• What do you do with the photos that are taken during the test?

Technical questions

• What are the device requirements for EnglishScore?
• I’m having a technical issue with the app. What can I do?
• I'm having trouble seeing all of the text. Can I fix this?

Payment

• What payment methods do you accept?
• I’m having trouble paying. What can I do?
• Are payments made through the app secure?
• What’s your refund policy?

Certificate Security

• What photos are included on the Professional Certificates?
• How do you prevent fake certificates?

Information Security

• How do you keep my personal and test data safe?
• Can I receive a copy of the data you hold about me?

General Security

• Are there age restrictions for the EnglishScore app?
• How secure is your test?
• I have concerns about cheating, fraud, or other wrongdoing. How do I report?
• How I do I report a potential cyber / security weakness?

Score

• Can my score be checked?
• Is my score a good score?
• How can I score C2 on the EnglishScore app?
• What is a CEFR level?
• Can I see the answers? How do I improve my English?

General

• Do I need an internet connection to use EnglishScore?
• Can I change my Motivation from the beginning of the test?
• How many times can I take the EnglishScore tests?
• How do I delete my account?

Core Skills Test

• How long does the Core Skills Test take to complete?
• How do I proceed to the Reading and Listening sections in the Core Skills Test?

Speaking Test

• How should I prepare for the Speaking Test?
• How does the Speaking Test work?
• How long does the Speaking Test take to complete?
• How long does it take to get my score back?
• How do I share my Speaking score?
• Are certificates available for the Speaking Test?

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Writing Test

• What happens to my score if I write more or less than suggested?
• What keyboard do you use during the Writing Test? Can I use predictive text?
• How should I prepare for the Writing Test?
• How does the Writing Test work?
• How do I access the Writing Test?
• How long does the Writing Test take to complete?

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Sharing your EnglishScore

• I love EnglishScore. How do I share it with my friends?
• How do I share my certificate to LinkedIn?

Assessment

• Do you assess General English?
• Do you use British English in the app?