I am an organisation using the EnglishScore app
Most popular questions
- Is it possible to arrange a hybrid test instead of fully remote?
- Some of the test sittings cannot be certified in the dashboard - why?
- What is a Connect Code and how do I set one up for my test-takers?
- Can we invite specific candidates to take a test on the EnglishScore app on a specific date?
- Is there someone from EnglishScore that we contact during our testing?
- I have general questions about the app / test / user experience.
Introduction to EnglishScore for Business
Your Dashboard
- How do I login to the dashboard?
- How do I use the dashboard view titled 'Your test takers'?
- How do I certify test sittings?
- What is the 'Security Status' filter and how do I see violation images?
- When will a test-taker's results show on the dashboard?
- Can I add another administrator?
Testing Candidates
- Can multiple candidates sit the test at the same time?
- Does EnglishScore provide alternative arrangements or accommodations for test-takers with documented disabilities or health-related needs?
- How quickly can we certify our test-takers?
- A test taker has started the test and forgotten to enter the Connect Code
- What security measures are in place?
- Will my candidates see the same questions?
Technical Queries
- Is it possible to integrate EnglishScore Dashboard to our internal system using an API?
- What devices do you suggest our test-takers use?
- Some of my test takers are having trouble entering the Connect Code. What can I do?
- What happens if the Internet connection is poor?
- Can more than one of my candidates use the same device to sit the test?
Assessment Results
- I would like to appeal a certificate invalidation decision on behalf of my student - how can I do this?
- My test-takers' scores changed a lot when they took the test a second time. What happened?
- If a candidate sits the test more than once, which result will show on my dashboard?
- A candidate has sat the test more than once. Which results should I accept?