If your student has not received their certificate due to it being invalidated, and you wish to appeal the decision on their behalf, please contact our partner support channel at partnersupport@englishscore.com or you can also send us a WhatsApp at +44 20 3882 1345.

Please read our Testing Room Guidance before appealing an invalidation, as it is likely that the test-taker did not follow the rules, which led to their invalidation.

If you do still wish to contact us, please include information as follows:

• The email address of the test-taker
• The score that was invalidated
• The reasoning behind your appeal

We will then consider your appeal and update you further about the request.