Account

• What age do you have to be to use EnglishScore Tutors?
• How do I create an account?
• How do I login?
• How do I delete my account?

Pricing and payment

• What currencies do you accept?
• How much do session packs cost?
• Can I receive an invoice for my sessions?
• Do you offer refunds?

Tutors

• What qualifications do the tutors have?
• How do I find the right tutor for me?
• How do I contact a tutor?

Sessions

• How long are the sessions?
• What timezone are the sessions in?
• How do I book a session?
• How do I reschedule or cancel a session?
• What if a tutor is late/doesn’t turn up to a session?
• I’ve had my test session and cannot book my next session. What can I do?

Technical questions

• What device should I be using?
• I’m having trouble connecting to the platform. What can I do?
• I have poor internet connection. What can I do?
• My microphone/webcam isn’t working. What can I do?