Introduction

• What is EnglishScore for Business? Who can use it?
• How does it work?
• I have general questions about the app / test / user experience.

Testing Candidates

• Does EnglishScore provide alternative arrangements or accommodations for test-takers with documented disabilities or health-related needs?
• Some of my test takers are having trouble entering the Connect Code. What can I do?
• What EnglishScore should I require from my test takers?
• A test taker has started the test and forgotten to enter the Connect Code
• Will my candidates see the same questions?
• What happens if the Internet connection is poor?

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Assessment Results

• My test-takers' scores changed a lot when they took the test a second time. What happened?
• If a candidate sits the test more than once, which result will show on my dashboard?
• A candidate has sat the test more than once. Which results should I accept?

Your Dashboard

• How do I know which dashboard I am using? The old or the new?
• How do I login to the dashboard?
• I’ve forgotten my password
• When will a test-taker's results show on the dashboard?
• Can I add another administrator?

New Dashboard

• How do I certify test sittings?
• What is the 'Security Status' filter and how do I see violation images?
• How do I use the new dashboard view titled 'Your test takers'?

Old Dashboard

• Can I certify my candidates' test sittings?
• Can I view a candidate's certificate?

Payment

• What payment methods do you accept?
• Can I pay in my local currency?
• What are your payment terms?
• Do I need to pay in order to use EnglishScore?