Some of my test takers are having trouble entering the Connect Code. What can I do?
If your test takers are reporting that the Connect Code is not working for them, please give them the following advice:
- Input the code in the appropriate section of the test. When you have checked your volume, camera and agreed to our Test Rules after starting a test from the app dashboard, you will see the screens below prompting you to input a Connect Code. Please enter the code here:
- Enter the code exactly as written. Please ensure you are using capital letters and that there are no extra symbols or characters that have been accidentally input.
- Check the code is valid for the assessment type. For example, a Core Skills Connect Code can only be used for a Core Skills test sitting. You may not use a Connect Code designed for the Speaking Test on a Core Skills sitting.
If one of your test takers has forgotten to enter a Connect Code at the start of the test, please take a look at the article linked.
If your test takers have followed the advice above and are still unable to apply the code, please contact us immediately and include:
- Time of the problem (as exact as possible, including the timezone the test taker is in)
- Email address of test taker
- Screenshot