If your tutor is around 5 minutes late, they will usually make up the time when it is convenient to you, either at the end of the session, or in another session.
If your tutor does not show up to the session, please check that you have arrived at the correct time yourself, before emailing us. Remember, our platform runs on a 24-hour clock so 1pm would show up on your dashboard as 13:00:00, not 01:00:00.
If you have arrived at the correct time and your tutor does not attend, please contact the tutor directly using the message icon in the top right-hand corner of your dashboard. If you do not receive a response from your tutor, please contact us.