You may see violation images on some test-taker sittings in your dashboard. We capture these images when our machine learning technology detects a potential violation. These violations include:

• Face not visible
• Face partially visible
• Another face detected
• Face too far away
• Face looking away from screen

There may be times where the technology has falsely detected a violation, if you cannot see a violation yourself upon reviewing the images. Causes include:

• Busy background
• Patterned / logo shirts
• Photos in the background 
• Animals nearby

Please note, the technology may not detect all problems; some sittings may not have any violation images, but still fail our proctoring process. This is because all issued EnglishScore certificates undergo human review as well. Our proctoring process takes all photographs captured during a test sitting into account.

If you can see violation images on a test-taker's sitting, but have reviewed the images and found no problems, you are welcome to issue a certificate as normal. Our proctoring team makes the final decision on all certified sittings.